Back to Portfolio


AirAisa is ASEAN’s leading low cost carrier connecting people and places across 388 routes, 104 of which are unique.
A technologically innovative company, AirAsia was the first carrier in Asia to go ticketless in 2002 and has built on its strong IT platform to make its services more enjoyable and efficient for its passengers. For example, its New Skies platform which allows customers to independently manage their bookings online.
AirAsia experiences occasional changes or interruptions to flight schedules, which requires large quantities of communications to be sent to customers in different countries and time zones. This presents a burden for AirAsia’s operations teams, who cannot receive immediate responses from customers who need to make rescheduling arrangements with the airline.
This also hinders management from providing customers with the best options and service.
We equipped Air Asia’s main systems with SSIS data integration, which allows passengers of affected flights to be notified immediately via email and be provided self-service options for rescheduling or other compensation methods. We set up SharePoint to power the portal, where customers can log in and change/confirm their flight schedules, with confirmation emails sent out automatically.
The portal also allows customers to check and monitor the status of interrupted flights.